Privacy Policy

Last updated: April 12, 2026

1. Information We Collect

We collect personal information that you provide when placing an order, including your name, email address, phone number, shipping address, and payment details. We also collect non-personal information such as browser type, IP address, and browsing patterns.

2. How We Use Your Information

Your information is used to process and fulfill orders, communicate order status and shipping updates, improve our products and services, and send promotional materials (with your consent). We do not sell, trade, or share your personal information with third parties except as necessary to fulfill your order.

3. Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit using 256-bit SSL/TLS encryption. However, no method of transmission over the internet is 100% secure.

4. Cold-Chain Shipping

Refrigerated SKUs ship in insulated cold-pack mailers. All orders are sent in plain external packaging — no product descriptions or branding visible from the outside. Tracking and packaging-photo confirmation are emailed to you within four hours of dispatch.

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at orders@novopharma.cc.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.